Case Management (CM) is a “key person” role to ensure individuals, and possibly their families as appropriate, have one person to contact in the community to coordinate care and devise a care team and care plan. The person would have a strong knowledge of the health condition and likely be a Regulated Health Practitioner.  CM is available under varied third party policies. For example, under auto insurance in Ontario it is available for individuals who have been deemed “catastrophic” and whose needs, therefore, are complex. Case Management is a collaborative approach that starts with a rehabilitation plan reflecting the person’s rehabilitation goals, includes knowledge and navigation of the health care system, and ongoing co-ordination of services to ensure that the individual receives access to the most appropriate services within his/her community.